shipping and returns
All orders ship from British Columbia, Canada. Orders ship within 3 business days.
Canada – CA$14
USA – CA$14
Europe (Belgium, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Spain, UK) – CA$26
Australia + New Zealand – CA$27
Asia (Hong Kong, Japan, South Korea) – CA$27
If you live in a region not listed above, please email email@example.com and we can figure something out for you.
Most Canadian and USA orders are currently shipped via UPS and should arrive within 2-10 business days of shipping depending on your geographic location. UPS is generally great with speedy deliveries.
The receiver is responsible for any duties, VAT, import taxes, etc.
P.O. boxes and a handful of Canadian rural areas will be shipped via Canada Post.
You will be emailed a tracking number when your order is boxed up and ready to ship.
If an item arrives damaged, please send a photo to firstname.lastname@example.org and we can help you out.
If you don’t receive your order within 14 business days, please email email@example.com so we can figure out what happened in the postal system. We want to make sure you receive your shipment and we will investigate for you.
For all other returns and questions, please contact, firstname.lastname@example.org. For non-damaged items, return shipping is the customer’s responsibility.